Terms & Conditions

Please ensure you read and fully understand our terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

MWCHE LODGE BOOKING TERMS & CONDITIONS

 Bookings are subject to the following terms and conditions:

• A binding contract with the lead booker will commence when the booking confirmation is issued and the deposit is received.
• The lead booker is responsible for ensuring that all members of the party are aware of the Terms and Conditions and accept them.
• We require the names of all guests plus the ages of under 18s.
• A non-refundable 10% deposit/booking fee must be paid at the time of booking. Full payment is required if the booking commences within 60 days.
• The balance must be paid no later than 60 days before the commencement of your holiday. A reminder will be sent. If the balance is not received by the due date, then your holiday will be treated as a cancellation and the dates will be readvertised.
• All cancellations must be notified in writing and once received we will confirm the cancellation.
• The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:

• If we are successful in getting a replacement booking, we will refund the total amount paid, less the 10% deposit/booking fee and any difference in price between your original and the replacement booking.
• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
• If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.
• If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.
• The maximum number of persons occupying the property must not exceed 4 persons + baby and only those listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you during your stay, please ask us first.
• Please be advised that no extra overnight visitors are allowed to stay at the property.
• Bookings cannot be accepted from persons under 18 years of age.
• The owner reserves the right to refuse a booking without giving any reason.
• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
• Tenancies commence at 4pm on the arrival date and guests are required to leave the rental by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental.
• You must not use the property except for the purpose of a holiday.
• Smoking or vaping is not allowed anywhere inside the property. Failure to adhere to this rule will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.
• Dogs
       - 2 well behaved dogs are allowed.  Additional dogs may be allowed at   
          the discretion of the property owner.
       - no other kinds of pets are allowed
       - details of the dogs must be provided at the time of booking.
       - we prefer it if dogs are not allowed on furniture (sofas or beds).  If
          you want your pet on the furniture you must ask us to provide alternative bedding   
           and sofa throws.
       - Guests are responsible for cleaning up after their pets, this includes
          the property, garden, drive and paddocks.
       - Please clean muddy dogs using the outside tap and the dog towels provided
       - Dogs must not be left alone in the property, unless they are in a
          crate or are secured in the Utility Room.  Crates can be provided, but must only be used for dogs that
          are used to being crated.
       - we do not charge extra for cleaning, but if the property requires
          additional cleaning due to excessive dog hair or if dogs have been in
          the bedrooms on our bedding, or on a sofa, we will charge a £50 fee
          to cover the extra cleaning costs.
       - You are responsible for your dog and you will be charged for any
          damage caused by your dog.
• Damage – In making a booking you accept responsibility for any theft, breakage or damage caused by you, your pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £100 is required and will be returned within 7days of the end of your holiday, less the cost of any damage / breakages /additional cleaning.
• Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification.
• If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
• Please do not move any furniture from one room to another or take any of the indoor furniture, furnishings or bedlinen outside.
• Please remove outdoor shoes before entering the house.
• Please lock the doors and close the windows when you leave the property unoccupied.
• Please make sure you switch off lights, heating, or any electrical appliances when you go out.
• Please do not take any bath towels with you to the beach. Please bring your own beach towels.
• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
• The client may in no circumstance re-let or sublet the property.
• The owner shall not be liable to you or your holiday party for loss or damage to personal property, however arising.
• All inventory must remain in the property and not be taken to another property.
• You are responsible for the supervision of all members of your party under the age of 18 at all times.
• There is parking for 2 cars. Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties.
• Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.
• We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.
• Please use the designated barbecue utensils and clean the barbecue after use.
• Fireworks, Chinese lanterns, firepits, candles and portable BBQs are prohibited.
• Check-out – guests must vacate the property by 10am. Please leave the property and contents in a clean condition.
• Wi-Fi – the guest agrees to reasonable and lawful usage.
• Electric Cars. Domestic electric vehicle chargers are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers.  Nearest charging points for electric cars are at Llansteffan Beach Car Park.
• Any problem or complaint must be immediately reported directly to us/our representatives to allow us the opportunity to resolve it.
• Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.
• This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.